Return and Refund Policy

At Usarampsstore.com, customer satisfaction is important to us. Please review our return policy carefully before placing your order.Standard Product ReturnsMost non-custom products may be returned within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.Approved returns are subject to:
  • A15% restocking fee
  • Allshipping costs associated with returning the product to the manufacturer
  • Any original shipping charges are non-refundable
Refunds will be issued after the returned product has been received and inspected by the manufacturer.Modular Ramp OrdersAll modular ramp systems are custom-configured and designed specifically for each customer’s home and accessibility needs. Due to the custom nature of these products:
  • Orders may be canceled within24 hours of purchase.
  • After 24 hours from the purchase date,modular ramp orders are non-cancelable and non-returnable.
  • No refunds will be issued once the 24-hour cancellation period has expired.
We encourage customers to carefully review all measurements, configurations, and order details before completing their purchase.Damaged or Incorrect ItemsIf your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery so we can promptly assist you in resolving the issue.For questions regarding returns, cancellations, or order changes, please contact our customer service team before placing your order.